What are the payment methods accepted by Medizi Fashion?
We accept Visa, Mastercard, American Express, PayPal and AfterPay for online orders. We accept cash, credit/debit cards, and gift cards for in-store purchases.
What is your return policy?
Medizi Fashion accepts returns within 30 days of purchase, as long as the items are unused, in their original condition, and with the original packaging. Certain items such as intimate or sanitary goods, hazardous materials, perishable items, and items marked as final sale are non-returnable. For more details, please refer to our returns and refund policy.
How can I track my order?
You will receive a shipping confirmation email once your order has been dispatched. You can track your order by clicking on the tracking link in the email. If you have any concerns, please don’t hesitate to reach out to our customer service team.
What should I do if I receive a defective item?
We apologize for the inconvenience. Please reach out to our customer service team with your order number and a photo of the defect. Our team will assist you in either repairing or exchanging the item.
What are the shipping options and delivery times?
Medizi Fashion offers standard and express shipping options, with delivery times ranging from 3-7 business days for standard shipping and 1-2 business days for express shipping. Delivery times may vary based on your location. Please refer to our shipping policy for more information.
Can I exchange an item?
Yes, you can exchange an item within 30 days of purchase, as long as it is unused, in its original condition, and with the original packaging. Please reach out to our customer service team to process the exchange.
Do you offer international shipping?
Yes, Medizi Fashion offers international shipping to a range of countries. Delivery times and shipping fees may vary based on your location. Please refer to our shipping policy for more information.
Can I change or cancel my order?
We strive to process and ship your order as quickly as possible. Be sure to get in touch with our customer service team immediately if you need to change your order. If your order has already been dispatched, we will not be able to make changes, but you can return the items for a refund or exchange.
How do I contact Medizi Fashion customer service?
You can reach out to our customer service team by email at [insert email address], by phone at [insert phone number], or by submitting a contact form on our website. Our team is available to assist you Monday to Friday, 9:00am to 5:00pm.